SUBMITTING ORDERS
NEW ORDERS SUBMITTED: A JOB TICKET WILL BE SENT WITHIN 24 HOURS AFTER WE RECEIVE YOUR PURCHASE ORDER. NEW ART APPROVAL UP TO 48 HOURS TO RECEIVE. IF YOU DO NOT RECEIVE ONE IN THAT TIME PERIOD, PLEASE EMAIL US TO MAKE SURE WE RECEIVED YOUR JOB REQUEST.
AFTER 48 HOURS OF RECEIVING A JOB TICKET, AND YOU HAVE NOT RECEIVED A VIRTUAL PROOF ON A NEW ORDER, PLEASE EMAIL US AND CHECK ON YOUR ORDER ALSO CHECK YOUR SPAM FOLDER.
WE WILL NOT SEND A VIRTUAL PROOF ON ANY RE-ORDER UNLESS REQUEST TO DO SO. THERE IS A $20.00 CHARGE ON RE PROOFING ON ANY OLD REFERENCE P.O., MAKING COLOR ADJUSTMENTS, CHANGING GARMENT COLORS, ETC.
PRODUCTION TIME
NEW ORDERS: PRODUCTION TIME IS NORMALLY 7-10 BUSINESS DAYS FOR SCREEN PRINTING AND 10-15 BUSINESS DAYS FOR EMBROIDERY FROM RECEIPT OF ART APPROVAL AND MERCHANDISE.
ART APPROVALS NEED TO BE RETURNED BACK WITHIN 48 HOURS TO KEEP YOUR JOB ON TRACK.
FROM YOUR ORIGINAL SCHEDULED DATE. IF THERE IS ANY ART CHANGES, PRODUCT NOT IN HOUSE, MISSING PRODUCT, OR DELAY ON ART APPROVAL.YOU WILL HAVE 2 CHOICES.
1) A NEW DATE WILL BE ASSIGNED MEETING THE 7-10 DAY TURN AROUND TIME FROM GARMENT IN HOUSE AND ART APPROVAL.
2) APPROVAL OF RUSH CHARGE FEE ADDED TO INVOICE FOR (X) AMOUNT OF DAYS TO MEET YOUR DEADLINE.
RE ORDERS: FOR RE-ORDERS OR REPEAT JOBS. YOU WILL GET A JOB TICKET AND THAT ORDER GOES STRAIGHT INTO PRODUCTION. IT IS YOUR RESPONSIBILITY TO CHECK WHEN YOUR PRODUCT WILL ARRIVE FOR YOU TO COUNT YOUR (X) AMOUNT OF DAY PRODUCTION WINDOW. RE ORDERS TYPICALLY MOVE FASTER IN THE PRODUCTION SYSTEM. (RE PROOF) ON RE ORDER WILL DELAY YOUR TIME FRAME.
RUSH ORDERS ARE UNDER THE CURRENT PRODUCTION TIME AND ARE SUBJECT TO ACCEPTANCE, ART REVISIONS, INCORRECT BLANKS AND MULTIPLE SHIPMENTS OF GARMENTS OR PO REVISIONS MAY DELAY PRODUCTION TIME.
ARTWORK
SUBMITTING ARTWORK: VECTOR ART IS THE MAIN GRAPHIC FOR SCREEN PRINTERS. PLEASE CONVERT ALL FONTS TO OUTLINES OR CURVES BEFORE SUBMITTING. ALSO YOU MAY SUBMIT HIGH RESOLUTION ARTWORK 300 DPI OR HIGHER APPROX TO SIZE OF IMPRINT, PHOTOSHOP FORMAT, .TIFF, .PNG NON VECTOR ART FORMAT WILL HAVE A SEPARATION CHARGE ADDED TO YOUR INVOICE. $60.00 PER HOUR FOR NON VECTOR ART.
ART PREPARATION: ART NOT SUPPLIED IN PRINT READY FORMAT, AS SPECIFIED IN OUR ARTWORK REQUIREMENTS SECTION, IS SUBJECT TO BE BILLED AT OUR CURRENT RATE. ANY ART PREPARATION DONE IS THE PROPERTY OF STAGE 3 PRINTING, YOU DO NOT OWN THE SEPARATED FILE. THAT SEPARATED ART FILE IS THE PROPERTY OF STAGE 3 PRINTING, ALTHOUGH THE ARTWORK ITSELF, IS STILL YOUR PROPERTY.
VIRTUAL PROOF PROCESS: WE SUPPLY ONE VIRTUAL PROOF FREE OF CHARGE. WE PROVIDE A FREE COURTESY REVISION. THERE AFTER WE CHARGE 5.00 PER REVISION. WE PROVIDE CLOSE TO MATCHING ON GARMENTS AND MAY NOT BE EXACT PRODUCT. UNLESS YOU SEND IN IMAGES TO USE, YOU WILL BE CHARGED 10.00 FOR RESEARCH FEE. COMPLEX LOCATIONS/MULTIPLE DESIGNS/MULTIPLE IMAGES WILL BE CHARGED ADDITIONAL FEES. PROOFING IS A VISUALIZATION FOR ART AND POSITION APPROVAL. TYPES OF GARMENTS ARE MISC INFORMATION. DELAY OF RETURN APPROVAL CAN DELAY JOBS AND WILL NOT MEET ORIGINAL DEADLINE.
TO AVIOD REPROOF CHARGES, SAVE PREVIOUS VIRTUAL PROOFS AND SUBMIT IT WITH NEW ORDER. REFERENCE ANY PURCHASE ORDER USED PREVIOUSLY. JOB TICKET INFORMATION WILL USUALLY HAVE PICTURES OF WHAT IMAGE IS BEING DECORATED ON RE-ORDERS.
HOLIDAY HOURS
HOLIDAYS: JUST LIKE YOU, WE LIKE TO SPEND THE HOLIDAYS WITH OUR FAMILIES AND FRIENDS. FOR THAT REASON, WE ARE CLOSED FOR THE FOLLOWING HOLIDAYS, THESE DAYS WILL NOT BE CONSIDERED OPERATIONAL BUSINESS DAYS AND WILL NOT COUNT TOWARDS TURN AROUND TIME:
NEW YEAR’S DAY INDEPENDENCE DAY THANKSGIVING DAY
MEMORIAL DAY LABOR DAY CHRISTMAS DAY
INK COLORS AND CHOICE OF INKS
COLOR MATCHING: WHILE EVERY EFFORT IS MADE TO REPRODUCE AN IMPRINT JUST AS THE ARTWORK, VARIATIONS IN INK, COMPUTER MONITORS, PRINTERS AND PRINTING PROCESSES MAKE IT IMPOSSIBLE FOR US TO GUARANTEE EXACT COLOR REPRESENTATION AND CONSISTENCY. COLOR MATCHING IS AVAILABLE UPON REQUEST. PMS MATCHING IS ONLY A GUIDELINE. DUE TO THE DIFFERENCES BETWEEN PAPER AND TEXTILES OR OTHER SUBSTRATES THIS IS NOT GUARANTEED. IF YOU DESIRE A SPECIFIC COLOR MATCH, PLEASE SPECIFY THE COLOR BY PROVIDING EITHER A PHYSICAL SAMPLE OR PROVIDING US WITH A PANTONE NUMBER.
PANTONE MATCHING SYSTEM: IS A UNIVERSAL COLOR MATCHING SYSTEM. WE USE COATED COLORS (EXAMPLES: PMS285C, PMS302C) IF YOU NEED A COLOR MATCH PLEASE GIVE US A PMS NUMBER ON YOUR PURCHASE ORDER, OR EMAIL. PMS COLOR MATCHING IS NOT EXACT AND MAY VARY IN SHADE SLIGHTLY. PLEASE NOTE YOU ARE COMPARING PAPER PRINTED PMS COLORS WITH APPAREL INK. WE CANNOT GUARANTEE EXACT PMS MATCHING NOR EXACT COLOR DUPLICATION/MATCHING ON REORDERS.
MATCHING TO MONITOR OR SAMPLE: BOTTOM LINE IS IF YOU DO NOT USE STOCK COLORS, WE HAVE TO CUSTOM MIX INKS. WE WILL MATCH COLORS AS BEST TO OUR MOITOR CALIBRATIONS, AND CLOSE TO YOUR ARTWORK.
WATER BASE/DISCHARGE INKS: IS ONE OF THE MOST DIFFICULT INKS TO COLOR MATCH. STANDARD COLORS FOR THESE TYPES OF INKS ARE, WHITE, BLACK, RED, ROYAL, GREEN, YELLOW, PURPLE, BROWN. WE DO NOT KEEP CUSTOM COLORS IN HOUSE. THEY ARE MIXED PER JOB. DISCHARGE INKS ARE DISCARDED AFTER USE DUE TO THE PROCESS.
CMYK PRINTING
4-5COLOR PROCESS OR CMYK PRINTING: THIS IS PROBABLY THE MOST COMPLEX OF THE PRINTING PROCESSES. INDEED, THIS TYPICALLY WORKS GREAT ON PAPER AND ON-SCREEN, BUT GETTNG THE IMAGE ONTO FABRIC CAN BE ENTIRELY DIFFERENT BEAST. OUR LIMITATIONS WIH THIS PROCESS ARE MOSTLY DUE TO SUBSTRATE THICKNESS, FLEXIBILITY AND COLOR. WE WILL NOT BE HELD RESPONSIBLE FOR OUTCOM EOF POOR IMPRINTS. EDUCATE YOUR CUSTOMER AND MAKE SURE THEY ARE AWARE OF THE PROCESS. WE HAVE CURRENTLY SWITCHED OVER DOING CMYK IN WATER BASE INKS. WE FOUND THAT THE COLOR ACCURACY IS A LOT BETTER THAN TRADITIONAL PLASTISOL INKS. WE ALWAYS RECOMMEND A PRE PRODUCTION PROOF IF TIME PERMITS. (SEE COST ON PREPRODUCTION SAMPLE ON 1ST AGE)
GARMENT TYPES
SPECIALTY GARMENTS: I.E. POLYESTER, NYLON, LYCRA, MESH, REVERSIBLE JERSEYS , LUGGAGE OR PRODUCTS COATED WITH SPECIAL PROOFING FOR WEATHER. WARNING- POLYESTER FABRICS MAY SUFFER FROM DYE MIGRATION. THIS AFFECTS BOTH INK AND VINYL IMPRINTS. IN SOME CASES THIS IS BEYOND OUR CONTROL. WE WILL NOT BE HELD LIABLE FOR DYE MIGRATION. SPECIAL POLY INKS ARE USED WHENEVER POSSIBLE, BUT COLOR SELECTION IS LIMITED.
ADDITIONAL COSTS: DUE TO DELAYS OR IMPAIRED PRODUCTION BECAUSE OF IMPROPER PACKING OR QUALITY OF GOODS FURNISHED BY BUYER SHALL BE CHARGED TO BUYER AT PREVAILING SHOP RATES. ANY GOODS SUPPLIED BY BUYER ARE AT HIS RISK BASED ON DIFFERENCES IN WASH FASTNESS AND ABSORPTION QUALITIES OF FIBERS. ANY GARMENTS SUPPLIED BY BUYER SHALL BE IMPRINTED AT BUYER’S RISK.
PLEASE NOTE THAT NOT ALL GARMENTS HAVE A SURFACE TEXTURE AND SIZE SUITABLE FOR SCREEN PRINTING. SEND YOUR CUSTOMER SUPPLIED GARMENTS AT YOUR OWN RISK! STAGE 3 PRINTING WILL NOT BE RESPONSIBLE FOR MISPRINTS ON CUSTOMER SUPPLIED GARMENTS. STAGE 3 PRINTING WILL REPLACE ANY MISPRINTED GARMENTS THAT WE DECIDE ARE TRULY “MISPRINTED” THAT WERE FIRST PURCHASED AS BLANKS THROUGH STAGE 3 PRINTING. REPLACEMENT SHIRTS WILL NOT EXACT, AND ONLY CLOSE TO STYLE FROM ONE OF OUR VENDOR STOCK ITEMS.
PRINTING TOLERANCE: 1/2 INCH MOVEMENT TOLERANCE IS ACCEPTABLE IN ANY DIRECTION PER IMPRINT FOR SCREEN PRINTING. 1/4INCH FOR EMBROIDERY.
GARMENTS AND MANUFACTURING DEFECTS
OVERRUNS AND UNDER-RUNS:
SCREEN PRINTING IS AN ART FORM, AND WE DO OUR VERY BEST TO DELIVER, AT MINIMUM, THE ORDERED QUANTITY FOR EACH AND EVERY SIZE ON YOUR ORDER. HOWEVER, PRINTING MISTAKES HAPPEN, SCREENS CAN BREAKDOWN DURING PRODUCTION OR SHIRTS MAY ARRIVE WITH STAINS OR HOLES FROM THE MANUFACTURER. FOR THAT REASON, WE HAVE AN UNDER/OVER RUN ALLOWANCE. THIS IS SIMPLY AN ACCEPTABLE MARGIN OF ERROR. UNDER-RUNS ARE NOT TO EXCEED THE INDUSTRY STANDARD OF 2%. ALL ORDERS WITHIN THE UNDER/OVER RUN ALLOWANCE OF THE ORDERED QUANTITY WILL BE CONSIDERED ACCEPTABLE FOR DELIVERY. FOR THIS REASON, WE HIGHLY RECOMMEND YOU ORDER EXTRA GARMENTS FOR EACH SIZE.
STAGE 3 PRINTING WILL NOT BE RESPONSIBLE FOR PROFIT LOSS ON UNDER RUNS. IF REQUESTED, IN THE EVENT OF AN UNDER RUN GREATER THAN OUR UNDER/OVER RUN ALLOWANCE, WE WILL REPRINT THE REMAINING QUANTITY OR AN APPROPRIATE CREDIT WILL BE MADE FOR THE UNDER AMOUNT.
CUSTOMER SUPPLIED GARMENTS: GOODS ON WHICH PRINTING IS TO BE DONE AND FURNISHED BY BUYER SHALL BE PROPERLY PREPARED, (FREE FROM PLASTIC PACKAGING, DIRT OR TORN FABRIC) AND OF PROPER QUALITY FOR PRINTING REQUIREMENTS.
MANUFACTURE DEFECTS:
STAGE 3 PRINTING IS NOT RESPONSIBLE FOR MANUFACTURER DEFECTS SUCH AS GARMENT COLOR INCONSISTENCIES, MISLABELED SIZES, BAD STITCHING, OR OTHER GARMENT DEFECTS. WE DO OUR BEST TO TRY TO INSPECT THE GARMENTS AS THEY ARE PRINTED, BUT WE CANNOT GUARANTEE EACH GARMENT. WE HIGHLY RECOMMEND ORDERING 5% EXTRA OF EACH SIZE TO AVOID THE POSSIBILITY OF MANUFACTURER DEFECTS CAUSING ISSUES WITH YOUR NEEDED QUANTITIES.
IF WE RECEIVE THE MERCHANDISE AND MUST RETURN IT, MERCHANDISE CLAIMED OR NOT CLAIMED WITHIN 30 DAYS WILL BE DONATED TO LOCAL CHARITIES.
EXACT COUNTS
BY USING OUR SERVICE, IT IS HIGHLY RECOMMENDED FOR YOU TO IMPLEMENT OUR 2% SPOILAGE IN YOUR BUSINESS PLAN OR TO COMMUNICATE WITH YOUR CUSTOMERS TO DO ADDITIONAL PIECES OR TO BE AWARE OF SHORTAGE UNDER 2%. IF YOU DO HAVE SPOILAGE IN YOUR ORDER, YOU WILL BE NOTIFIED WHEN JOB IS COMPLETE. IF YOU NEED TO RE ORDER REPLACEMENT BLANKS. PLEASE ADVISE THE OFFICE, MAY TAKE 3-7 BUSINESS DAYS TO RUN. YOU WILL BE INVOICED THE PIECE PRICING PER PRICE SHEET SEPARATE RUN CHARGE.
Retail garments from stores, web, amazon, etc. Will not be replaced.
BACK ORDERS
IF YOUR JOB IS SUBMITTED WITH BACK ORDER ITEMS. YOU HAVE 2 OPTIONS.
1. RUN WHAT WE HAVE NOW AND RUN THE BACK ORDER ITEMS AT A LATER DATE, AT THE PER PIECE PRICING OF THE BALANCE.
2. WAIT FOR ALL PIECES TO COME IN AND RUN COMPLETE FOR THE ORIGINAL PRICING ON YOUR PURCHASE ORDER.
MISPRINTS OR MISTAKES
WE GO TO GREAT LENGTHS TO TRY TO ENSURE THAT EVERY ORDER THAT LEAVES OUR FACILITY IS CORRECT. ALL OF OUR CUSTOMERS ARE VALUED CUSTOMERS, REGARDLESS OF SIZE, AND WE WANT YOU ALL TO KNOW THAT. ANY ORDER PRINTED DIFFERENTLY THAN THE MOCK-UP APPROVED WILL BE GRANTED A REPRINT OF THE DEFECTIVE PRODUCT. ALL CLAIMS MUST BE SUBMITTED WITHIN 72 HOURS OF DATE OF DELIVERY. PLEASE EMAIL BILLING@STAGE3PRINTING.COM TO SUBMIT YOUR CLAIM. IF STAGE 3 PRINTING IS RESPONSIBLE FOR ANY ERRORS IN YOUR ORDER, WE WILL GLADLY ACCEPT RESPONSIBILITY FOR THE ISSUES AND WILL REPRINT THE SHIRTS PRINTED IN ERROR. WE DO NOT OFFER REFUNDS, BUT WILL GLADLY REPRINT ANY PRODUCTION ERRORS THAT EXCEED THE SPOILAGE RATE.
WE WOULD LIKE TO HAVE THE MISPRINTED ITEMS SENT BACK TO US FOR OUR OWN EVALUATION AND LEARNING PROCESS. STAGE 3 PRINTING WILL NOT BE RESPONSIBLE FOR ANY SHIRTS SOLD OR GIVEN AWAY PRIOR TO RETURNING THE ORDER.
STAGE 3 PRINTING SHALL INCUR NO LIABILITY FOR ANY ERRORS NOT CORRECTED BY THE CUSTOMER WHERE THE CUSTOMER HAS BEEN PROVIDED WITH PROOFS. WHERE THE CUSTOMER SPECIFICALLY WAIVES ANY REQUIREMENT TO EXAMINE PROOFS, THE COMPANY IS INDEMNIFIED BY THE CUSTOMER AGAINST ANY AND ALL ERRORS IN THE FINISHED WORK.
MISC. INFORMATION THAT YOU NEED TO KNOW
ORDER CHANGES: ALL CHANGES MADE TO YOUR ORDER MUST BE IN WRITING. PURCHASE ORDERS OR WORK ORDERS MUST BE UPDATED AND SENT IN WITH “REVISED” ON IT. WE ARE NOT HELD LIABLE FOR VERBAL CHANGES.
SHIPPING: OUR STANDARD SHIPPING METHOD IS FED EX, UNLESS OTHERWISE REQUESTED ON PURCHASE ORDER.
WE WILL NOT BE HELD LIABLE FOR ITEMS LOST/DAMAGE/LATE DELIVERY DURING SHIPPING ONCE IT LEAVES OUR PREMISES WE HAVE NO CONTROL
WITH SHIPPING CARRIERS. INSURANCE ON MERCHANDISE IS AVAILABLE UP ON REQUEST , IF YOU AT ANYTIME WOULD LIKE ADDITIONAL INSURANCE,
PLEASE SPECIFY IT ON PURCHASE ORDER. IF THERE IS NONE, SHIPPING WILL BE SHIPPED DEFAULT TO NO INSURANCE.
INCOMING FREE SHIPPING:
SANMAR
S&S ACTIVEWEAR
DAILY PICK UP AT MCCREARYS- MUST PUT SPECIAL INSTRUCTIONS TO (STAGE 3 PRINTING WILL PICK UP)
PRICING: STAGE 3 PRINTING RESERVES THE RIGHT TO CHANGE PRICING WITHOUT NOTICE.
INVOICING: ALL INVOICING WILL BE BILLED ACCORDING TO MOST CURRENT PRICE LIST. WE ARE NOT RESPONSIBLE FOR ERRORS IN PRICING ON YOUR PURCHASE ORDERS, OR JOB TICKETS. ALL ACCOUNTS PAST DUE ARE SUBJECT TO UP TO 5% LATE FEES AND ACCOUNT WILL BE PLACED ON HOLD, UNTIL PAST DUE INVOICES ARE UP TO DATE.
SPECIAL PRICING: All CUSTOMERS MUST HAVE ANY SPECIAL PRICING IN WRITING AND RE-NEWED OR RE NEGOTIATED AFTER 1 YEAR FROM ORIGINAL QUOTE. STAGE 3 PRINTING CAN CANCEL SPECIAL PRICING AT ANY TIME IF CHANGES ARE MADE OR IS NOT IN THE BEST INTEREST OF STAGE 3 PRINTING.
PURGING OLD JOBS AND FOLDERS: IF A JOB HAS NOT HAD AN ORDER OF 2 YEARS FROM THE ORIGINAL DATE. FOLDERS AND ARTWORK WILL BE THROWN OUT. DIGITAL FILES WE WILL STILL HAVE ON HAND UP TO 5 YEARS.
DTF: THERE IS A MINIMUM CHARGE OF 25$ PER IMAGE
SEPARATE SIZE SCREENS: WE WILL BE GIVING ORDERS THAT REQUIRE SEPARATE SCREENS FOR DIFFERENT SIZE ARTWORK AT NO EXTRA CHARGE FOR LOGOS UP TO TWO COLORS!
RESERVATION: A 50$ RESERVATION GUARANTEES YOUR JOB WILL BE DONE BY DESIRED DATE. A RESERVED JOB IS OUR TOP PRIORITY. A RESERVATION IS RECOMMENDED IF THERE IS AN EVENT OR FIRM IN HANDS DATE. JOBS THAT ARE NOT RESERVED ARE SCHEDULED AS FLEX. IF YOUR JOB IS 2+ WEEKS OUT A RESERVATION IS NOT REQUIRED BUT YOUR JOB WILL BE MARKED AS FLEX WHICH ALWAYS LEAVES THE POSSIBILITY OF YOUR JOB NOT MEETING THE IN HANDS DATE.