SUBMITTING ORDERS
NEW ORDERS SUBMITTED: A JOB TICKET WILL BE SENT WITHIN 24 HOURS AFTER WE RECEIVE YOUR PURCHASE ORDER. new art approval up to 48 Hours to receive. IF YOU DO NOT RECEIVE ONE IN THAT TIME PERIOD, PLEASE EMAIL US TO MAKE SURE WE RECEIVED YOUR JOB REQUEST.
AFTER 48 HOURS OF RECEIVING A JOB TICKET, AND YOU HAVE NOT RECEIVED A VIRTUAL PROOF ON A NEW ORDER, PLEASE EMAIL US AND CHECK ON YOUR ORDER ALSO CHECK YOUR SPAM FOLDER.
WE WILL NOT SEND A VIRTUAL PROOF ON ANY RE-ORDER UNLESS REQUEST TO DO SO. THERE IS A $10.00 CHARGE ON RE PROOFING ON
ANY OLD REFERENCE P.O., MAKING COLOR ADJUSTMENTS, CHANGING GARMENT COLORS, ETC.
PRODUCTION TIME
NEWORDERS: Production time is normally7-10 businessdays FORSCREENPRINTINGAND10-15BUSINESSDAYFOREMBROIDERY from receipt of art approval and merchandise.
ART APPROVALS NEED TO BE RETURNED BACK WITHIN 48 HOURS TO KEEP YOUR JOB ON TRACK.
FROM YOUR ORIGINAL SCHEDULED DATE. IF THERE IS ANY ART CHANGES, PRODUCT NOT IN HOUSE, MISSING PRODUCT, OR DELAY ON ART APPROVAL. YOU WILL HAVE 2 CHOICES.
1) A NEW DATE WILL BE ASSIGNED MEETING THE 5-7 DAY TURN AROUND TIME FROM GARMENT IN HOUSE AND ART APPROVAL. 2) APPROVAL OF RUSH CHARGE FEE ADDED TO INVOICE FOR (X) AMOUNT OF DAYS TO MEET YOUR DEADLINE.
REORDERS: FORRE-ORDERORREPEATJOBS.YOUWILLGETAJOBTICKETANDTHATORDERGOESSTRAIGHTINTOPRODUCTION.
IT IS YOUR RESPONSIBILITY TO CHECK WHEN YOUR PRODUCT WILL ARRIVE FOR YOU TO COUNT YOUR (X) AMOUNT OF DAY PRODUCTION WINDOW. RE ORDERS TYPICALLY MOVE FASTER IN THE PRODUCTION SYSTEM. (RE PROOF) ON RE ORDER WILL DELAY YOU TIME FRAME.
Rush orders are under the current production time and are subject to acceptance. Art revisions, incorrect blanks and multiple Shipments of garments or PO revisions may delay production time.