PROCESSESSING ORDERS
NEW ORDERS SUBMITTED: A JOB TICKET WILL BE SENT WITHIN 24 HOURS AFTER WE RECEIVE YOUR PURCHASE ORDER. NEW ART APPROVAL UP TO 48 HOURS TO RECEIVE. IF YOU DO NOT RECEIVE ONE IN THAT TIME PERIOD, PLEASE EMAIL US TO MAKE SURE WE RECEIVED YOUR JOB REQUEST. AFTER 48 HOURS OF RECEIVING A JOB TICKET, AND YOU HAVE NOT RECEIVED A VIRTUAL PROOF ON A NEW ORDER, PLEASE EMAIL US AND CHECK ON YOUR ORDER ALSO CHECK YOUR SPAM FOLDER. WE WILL NOT SEND A VIRTUAL PROOF ON ANY RE-ORDER UNLESS REQUEST TO DO SO. THERE IS A 20.00 CHARGE ON RE PROOFING ON ANY OLD REFERENCE P.O., MAKING COLOR ADJUSTMENTS, CHANGING MOCK UPS. THIS CAN BE AVOIDED BY JUST REFERENCING THE OLD P.O. AND SPECIFYING SPECIAL INSTRUCTIONS ON ANY COLOR CHANGES OR GARMENT STYLE CHANGES.
PODUCTION TIME FRAME
NEW ORDERS: Production time is normally 5 -7 business days from receipt of art approval and merchandise. ALLOW FOR 3 DAYS BEFORE HAND TO RECEIVE JOB TICKET AND PROOFING. ART APPROVALS NEED TO BE RETURNED BACK WITHIN 48 HOURS TO KEEP YOUR JOB ON TRACK FROM YOUR ORIGINAL SCHEDULED DATE. IF THERE IS ANY ART CHANGES, PRODUCT NOT IN HOUSE, MISSING PRODUCT, OR DELAY ON ART APPROVAL. YOU WILL HAVE 2 CHOICES.
1) A NEW DATE WILL BE ASSIGNED MEETING THE 5-7 DAY TURN AROUND TIME FROM GARMENT IN HOUSE AND ART APPROVAL.
2) APPROVAL OF RUSH CHARGE FEE ADDED TO INVOICE FOR “X” AMOUNT OF DAYS TO MEET YOUR DEADLINE.
RE ORDERS: FOR RE-ORDER OR REPEAT JOBS. YOU WILL GET A JOB TICKET AND THAT ORDER GOES STRAIGHT INTO PRODUCTION. IT IS YOUR RESPONSIBILITY TO CHECK WHEN YOUR PRODUCT WILL ARRIVE FOR YOU TO COUNT ON YOUR 5-7 DAY PRODUCTION WINDOW. RE ORDERS TYPICALLY MOVE FASTER IN THE PRODUCTION SYSTEM.
Rush orders are under the current production time and are subject to acceptance. Art revisions, incorrect blanks and multiple Shipments of garments or PO revisions may delay production time.